Shipping policy

Shipping Policy

Order Processing

• All orders are processed within 5-7 business days (excluding weekends and holidays).
• You will receive a confirmation email with your tracking information once your order has shipped.

Shipping Rates & Delivery Times

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days (additional fees apply).
• Shipping rates are calculated at checkout based on the weight and destination of your order.

International Shipping

• We currently ship to select countries. Shipping times may vary depending on the destination.
• International shipping rates will be displayed at checkout.
• Please note that the recipient is responsible for any customs duties, taxes, or fees incurred during shipment.

Order Changes or Cancellations

• If you need to modify or cancel your order, please contact us at info@laylalockwoodllc.com within 24 hours of placing your order.
• Once your order has shipped, we are unable to make changes or cancellations.

Damaged, Lost, or Delayed Shipments

• If your package is damaged during shipping, please contact us at info@laylalockwoodllc.com within 7 days of delivery with photos of the damaged item and packaging.
• For lost or delayed shipments, please contact the carrier directly using the tracking number provided. If the issue persists, reach out to us for further assistance.

Contact Us

For any questions or concerns about your shipment, feel free to contact us at info@laylalockwoodllc.com. We’re here to help!